Terms + Conditions

Warranty

Dietzwood products are provided with a 1 year limited warranty. This warranty covers the product in the event of technical failure. We recommend maintaining a good level of care for your piece to prolong its life. Care must be taken to prevent liquid spillage or ingress, improper cleaning, excessive exposure to heat or moisture/dampness and exceedingly corrosive environments. Failure to adhere to recommended advice will void warranty and Dietzwood can not be held liable for such issues listed above, including wear and tear.

As timber is natural material, by purchasing our products you are acknowledging that Dietzwood cannot be held liable for natural characteristics of the material used, including but without limitation to timber drying, moisture ingress/egress, blemishes/imperfections and tolerances regarded as acceptable within the furniture making industry of New Zealand or which do not affect the suitability of the material used.

Commissions

By engaging Dietzwood in a commissioned project you are required to pay a 50% deposit before the product build will commence and the remaining balance is due once the project is complete prior to being delivered. The deposit paid is non refundable.

Returns & Refunds

Our pieces are made to your order, once you have a paid for your product and work has commenced then no refund can be offered, this includes if you have changed your mind. Please do your due diligence to ensure the product will fit for its desired home.

Shipping & delivery

All prices listed exclude delivery.

Dietzwood offers free delivery within the Auckland region.

For orders outside of Auckland, shipping/freight can be provided throughout New Zealand by way of third party, at an additional cost to you. If you would like us to organise shipping please don’t hesitate to contact us with your details so we can provide an estimate based on your requirements and location.

In the event of receiving your goods by way of third party delivery and they arrive damaged, please make contact with us as soon as possible and we will work to resolve it. Please make sure to retain the packaging and take photos to aid resolution.

Lead Times

All our products are made to your order. Due to this please allow a lead time of 4-6 weeks. It may not always take as long and we endeavour to get your piece to you as soon as possible.

Variation in Products

Dietzwood endeavours to deliver you a product as close as possible to the example provided within our content that your purchase is based off. As our products involve natural timber, a level of variation needs to be accounted for across our range. This can include but not limited to slight differences in grain pattern, tones and colours.